Terms of Use
Effective Date: 15th March 2025
Welcome to The Balm Co.! These Terms of Use govern your use of our website and services, including the purchase of our products. By accessing or using our website, you agree to be bound by these terms.
1. General Information
- The Balm Co. provides products for online purchase. Our products are formulated with high-quality ingredients, but they are not intended to diagnose, treat, cure, or prevent any medical condition.
- By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases.
2. Product Information & Disclaimer
- We strive to provide accurate product descriptions, but we do not guarantee that all information is error-free.
- As our products are made with natural ingredients, variations in color, texture, and scent may occur.
- Always conduct a patch test before using our products. If irritation occurs, discontinue use immediately.
3. Ordering & Payments
- All orders are subject to availability and confirmation of payment.
- Prices are listed in £GBP and are subject to change without prior notice.
- We accept most U.K./EU Debit Cards and Credit Cards. All transactions are securely processed. Should you have an issue making payment or if you would like us to ship to a country that isn’t on our list, feel free to e-mail us and we will set out a separate invoice for a bank transfer.
4. Shipping & Delivery
- We offer shipping to the following European countries: Spain, France, Germany, Netherlands, Belgium, Italy, Luxembourg, Austria, Ireland, Denmark, Sweden, Finland, Poland, Portugal, Czech Republic, Slovakia, and Hungary.
- We also ship to the United Kingdom, Canada, and the United States.
- Delivery times vary based on location. Shipping to the United States and Canada may take longer due to customs processing and international logistics.
- Once an order is shipped, we are not responsible for delays caused by shipping carriers.
- Customers are responsible for any customs duties or taxes applicable in their country.
5. Returns & Refunds
- Due to the nature of our products, we do not accept returns for open and/or used items.
- If you receive an incorrect product, please contact us within 5 working days of receipt for a replacement.
- Refunds are issued at our discretion and may take 21 business days to process.
- We cannot refund any item where the safety seal(s) has been open or tampered with
- Before returning a product, please e-mail us to send a photo and explanation of the return. The customer is responsible for return shipping.
6. Intellectual Property
- Specific content on this website, including text, images, and branding, is the property of The Balm Co.. Unauthorized use is prohibited.
7. Privacy Policy
- We collect and use customer information in accordance with our Privacy Policy (below).
8. Limitation of Liability
- The Balm Co. is not liable for any adverse reactions, allergic responses, or other issues arising from product use.
- To the fullest extent permitted by law, we disclaim any liability for damages resulting from website usage or product application.
9. Modifications to Terms
- We reserve the right to update these Terms of Use at any time. Any changes will be posted on this page with an updated effective date.
10. Contact Information
For any questions or concerns, please contact us at info@thebalmco.co.uk and we will try our best to respond within 5-7 working days.
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Use.
Privacy Policy
Effective Date: 15th March 2025
The Balm Co. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our products.
Information We Collect
Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment information.
Non-Personal Information: We may collect data such as browser type, IP address, device information, and website usage statistics through cookies and analytics tools.
How We Use Your Information
We use your information for the following purposes:
To process and fulfil your orders.
To communicate with you regarding your order, enquiries, or promotions.
To improve our website, products, and customer experience.
To comply with legal obligations and prevent fraud.
How We Protect Your Information
We implement security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Payment transactions are encrypted and securely processed by third-party payment providers.
Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
Payment processors to facilitate transactions.
Shipping providers to deliver your orders.
Service providers who assist with website maintenance, analytics, and marketing.
Legal authorities if required by law.
Cookies and Tracking Technologies
We use cookies to enhance website functionality and analyse usage.
You can manage cookie settings in your browser preferences.
Your Rights
Depending on your location, you may have rights to:
Access, update, or delete your personal data.
Opt out of marketing emails by using the unsubscribe link.
Request a copy of the data we hold about you.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised effective date.
Contact Information
For any privacy-related enquiries, please contact us at info@thebalmco.co.uk and we will try our best to respond within 5-7 working days.
By using our website, you agree to the terms outlined in this Privacy Policy.