Shipping & Returns Policy

Effective Date: 15th March 2025

The Balm Co. is committed to providing reliable and efficient shipping for all our customers. This policy outlines our shipping and returns process, including costs and eligibility for free delivery.

1. Shipping Information

- Orders are processed within 3-7 business days after payment confirmation.

- We offer shipping to the UK, Canada, the US, and the following European countries: Spain, France, Germany, Netherlands, Belgium, Italy, Luxembourg, Austria, Ireland, Denmark, Sweden, Finland, Poland, Portugal, Czech Republic, Slovakia, and Hungary.

- Customers will receive an email notification once their order has been dispatched.

- Delivery times vary depending on location and carrier service.

2. Shipping Costs

- Shipping on all orders to the U.K. and selected EU countries is complimentary.

- For Canada and the US, orders over £40 qualify for free shipping; otherwise, shipping costs will apply.

- For free shipping to apply, customers must enter the following discount code for their shipping region:

  • US & Canada - FREESHIPPING

- Any applicable customs duties or taxes are the customer’s responsibility.

- It is the customers responsibility to enter the correct discount code to receive free shipping or any other discounts that we offer throughout the year.

3. Returns Policy

- Due to the nature of our products, we only accept returns for unused, unopened items in their original packaging.

- Customers must initiate a return request within 5 working days of receiving their order by contacting us at info@thebalmco.co.uk.

- Customers are responsible for return shipping costs.

- Refunds will be processed within 21 business days upon receiving and inspecting the returned items.

- We do not accept returns for used products due to hygiene and safety reasons.

4. Incorrect Orders

- If you receive an incorrect product, please contact us within 5 working days of delivery with photos as proof.

- We will arrange for a replacement or refund at our discretion.

5. Changes to This Policy

- The Balm Co. reserves the right to update this Shipping & Returns Policy at any time. Any changes will be reflected on this page with a revised effective date.

For any further questions or concerns, please contact us at info@thebalmco.co.uk.